New Customer Information System
Sunday January 11, 2026Exciting improvements are coming to BTES in January 2026!We have launched a brand-new customer information system designed to make your account easier to manage.New BTES Mobile App & Customer PortalDo
10 Gigabit Community
Business Testimonials Our LocationProviding the fastest Internet in the United States! April Eads, CEcDBusiness Development ManagerContact our Business Fiber Sales Team today for your customiz
About Bristol Tennessee Essential Services
Bristol Tennessee Essential Services (BTES) is a municipally-owned electric utility that also provides high-speed Internet, telephone, and cable television services over a fiber-optic network. BTES is
Accession Technical Support
For information regarding account creation, upgrades or forgotten details, please contact our Technical Support at 423-793-5555. We are available 24/7 to answer your questions!System Status cannot b
Application for General Power Service
Apply for Service
We are pleased to have you as a BTES customer. Please choose the type of account you wish to open.For Single Family DwellingFor General Power
Assistance Options
To request a copy of your BTES bill history, please fill out this form. We’ll provide a 13-month billing history that shows information such as energy usage and amounts, payments, etc. This history
Awards and Achievements
In 1994, BTES received the American Public Power Association's prestigious E. F. Scattergood System Achievement Award for outstanding achievement by a utility.Also in 1994, BTES was one of three organ
Board Meetings
2026 Proposed Board Meeting DatesAll meetings are held at noon unless otherwise noted.Wednesday, February 18Wednesday, March 18Wednesday, April 22Wednesday, May 13Wednesday, June 17Wednesday, July 15W
Broadband Consumer Labels
Broadband Consumer Label - 100 Megabits per secondBroadband Consumer Label - 1 Gigabit per second
BTES Electric Smoker and Grills
BTES Purchase Terms
TERMS AND CONDITIONS OF PURCHASEEach purchase order or release (“Order”) issued by Bristol Tennessee Essential Services, a Tennessee Municipal Electric Plant, (herein “Buyer”), is an offer to Seller f
Cable Services
Our cable system is the finest on the market, and our programming is exceptional. Sign up to see the difference that a local company makes. If you have questions, please call us at 423-968-1526 or e-m
Cable TV Support
FAQs TV Caller ID Channel Block Guide Set-Top Box and Remote Manuals
Customer Experience Professional
This position requires the employee to reside no more than 30 minutes from the BTES Service Center (2470 Volunteer Parkway, Bristol TN), according to Google Maps.PURPOSE OF THE POSITION To develop th
EagleCam
Economic Development
Available Land Our Location We are BTES:The Right Place to ConnectUltra high-speed fiber optic connections in the community provide some of the fastest Internet service available in the United S
Economic Development Contact
Our Economic Development Partnershttp://www.networkstn.com/http://www.tvasites.com/http://www.bristoltn.org/http://www.netvaly.org/http://www.tn.gov/April Eads, CEcDBusiness Development ManagerContact
Economic Development Resources
Resources
Economic Incentives
Economic Indicators
Economic Indicators
Economic Testimonials
Electric
Moving? Apply for Electric Service Bank Draft Program automatic bill payments from your checking account Level Billing monthly budget made easier Water Heater Maintenance Program Heat Pump
Electric System Status
Electrical Engineering Internship
PURPOSE: Provide a mutually beneficial opportunity in the fields of Electric and Computer Engineering for the candidate and BTES. Promote the opportunities that are available in the utility and comm
Electrical Inspections
Employment Opportunities
Customer Experience ProfessionalElectrical Engineering InternshipStudent Night DispatcherTechnical Support ProfessionalTo apply, you may fill out this application and email it to applicants@btes.net o
Empowering Our Community
At Bristol Tennessee Essential Services, we pride ourselves on being more than just a service provider - we're your neighbor and your community partner.Follow us on FacebookRead our BlogSee our Latest
Energy Saving Tips
Saving money is on everyone’s minds these days. From skyrocketing fuel costs to a higher cost of living, people are doing everything they can to reduce money being spent. In an effort to help our cu
Energy Savings Loan Program
Fiber Maintenance
BTES is performing upgrades to our equipment, which will allow us to offer the next generation of Internet speeds. As part of this upgrade, some of our customers' fiber services will be briefly interr
Fiber Optic Services
BTES offers the fastest, most reliable fiber optic Internet, telephone, and video services in our area. Experience unmatched speed, cutting-edge entertainment, and crystal-clear calls - at the best pr
Fiber Service Call Information
If you are experiencing an Internet, telephone, and/or cable television outage, please report the outage through our automated system at 423-968-BTES (2837). If you need troubleshooting assistance for
For Your Business
Previous Slide◀︎Next Slide▶︎ ElectricNew Customer Sign up Now!OutageGeneral RatesEconomic DevelopmentInternetUltra high-speed fiber-to-the-user connectivity10 Gigabits availableReliability you ca
Gigabit Community Testimonials
Our district is a leader in the state in providing quality access to technology hardware and infrastructure to our students and staff. BTES has played an important role in that for many years. The val
Go Green with BTES!
Go Green with BTES!Bank Draft - Go green by signing up for our Automatic Bank Draft Program. You can save paper by not having to write a check and save money by not having to pay for postage or fuel t
Green Switch
Heat Pump Program
How to Plant Trees to Conserve Energy
Planting the right trees in the right places conserves energy and reduces your energy bills, while helping to fight global warming. This helps… • you use less energy. • the ut
How to Read Your BTES Electric Meter
BTES customers receive a bill every month based on the amount of electric usage that is used at their home or business. We obtain the amount of usage when we read your meter each month. This data is c
How to Remove Auto Pay
Exciting improvements are coming to BTES in early 2026! We’re launching a brand-new customer information system designed to make managing your account easier than ever.While there are numerous positiv
Internet
10 Gigabit Community provided by BTES!Residential Internet RatesBTES offers the following speeds:60 Mbps / 60 Mbps - $29.95500 Mbps / 500 Mbps - $49.951 Gigabit / 1 Gigabit - $69.95 Internet User Po
Internet Information
Bristol Tennessee Essential Services provides some of the fastest Internet available in the United States. So, why is the BTES Gigabit Internet service the best in town?Continuous ImprovementBTES is a
Internet Support
Internet FAQs Internet Settings - Windows Email Anti-Virus Spyware Web Browser Support Wireless Router Server Information Check if a website is down WebMail Login Outlook Express Setup Cha
Key Industries
Leadership
BOARD OF DIRECTORSErin Downs Board of Directors, Chairemail: erindowns@btes.netJason Booher Board of Directors, Vice Chairemail: jasonbooher@btes.netDoug Harmon Board of Directors, Secretaryemail:
Linksys Router (WRT54G V5) Firmware Update Instructions
Periodically, Linksys releases new firmware for their routers. This is the operating system for the router, and the updates may include bug fixes that may help your Internet connection to work more ef
Locations
BTES Main Office2470 Volunteer Parkway Bristol, TN 37620Business HoursMonday - Friday 8:30 am - 5 pmBTES Payment Drop Boxes8th Street Bristol, TN 37620 2470 Volunteer Pkwy at BTES: Parking lot be
Looking to Relocate?
Looking to relocate?
Maximize Your Internet Speed
YOUR SPEEDTo make sure you are getting the fastest speed possible, let's run a speed test.Connect your computer directly to the Internet connection (bypassing the router). Close everything - if it use
Moving?
Let us help make this step an easy one!Single Family DwellingConnect ServiceIf you are moving to our service area, please fill out a new application for the address you are moving to. Please submit tw
New Internet Speeds!
Not a current BTES Internet customer? ORDER NOW!
Newsletters
20252025 Winter20242024 Spring 2024 Summer 2024 Fall20232023 Spring 2023 Summer 2023 Fall20222022 Spring 2022 Spring Special Edition 2022 Summer 2022 Fall20212021 Winter Special Edition 2021
Other Information
Electrical Inspections Reading Your Meter ONT & Wiring Info Energy Savings Tips Tree Care Rules & Regulations TVA’s Complaint Management Process BTES Purchase Terms
Our Location - Bristol, Tennessee
Uniquely situated on the Tennessee and Virginia state line, Bristol is in the middle of the nation’s distribution chain – and within a day’s drive of more than 70 percent of the U.S. population. The c
Pay Per View
Payment Options
BTES offers several convenient ways to pay your bill.Bank Draft - FREE!You may set up an automatic bank draft so that you never have to worry about writing a check or missing a payment because you’re
Power 7
Power 7 LIVEProgramsScheduleFAQContactBTES Power 7 is a local television station that airs on BTES cable channel 7 and in HD on channel 207. The purpose of this channel is to highlight our community a
Power 7 FAQ
Power 7ProgramsScheduleFAQContact power7@btes.net423-968-1526PO Box 549 Bristol, TN 37621What is BTES Power 7?BTES Power 7 is a local television station that was created to highlight our community.
PrePay
PrePay puts you in control of when you pay for your BTES services. This program allows you to pay as you go with your PrePay account. As you use your services, your balance is reduced. This flexibilit
Privacy Policy for Mobile App
Bristol Tennessee Essential Services - Privacy PolicyThis privacy policy governs your use of the software application BTES Account ("Application") for mobile devices that was created by Bristol Tennes
Programs
BTES offers many programs to help meet your needs. Whether you are replacing a heat pump or just wanting to plant a tree, we offer programs and advice to help you along the way. Click on any of the ic
Public Notices
Rates
Residential Electric RatesThe base delivery charge for residential customers is $13.48 per month plus the charge for electricity. Grid Access Charge $0.01689 per kWh per month plus Monthly kWh Usa
Recipes
Baked Beans1 1-lb cans pork and beans1 tablespoon mustard1/2 cup ketchup1/2 cup brown sugar1 tablespoon Worcestershire sauce1 medium onion, chopped1/2 lb ground beefCombine everything after browning g
Regulatory
Rules and RegulationsIdentity Theft Prevention / Red Flag PolicyWebsite Privacy NoticeTVA Complaint Resolution ProcessFiber Services Acceptable Use Policy & Terms of ServiceNetwork Transparency Disclo
Report An Outage
BTES strives to provide reliable electric services. In the event of a power outage, please call: 423-968-BTES (2837)This automated system tracks outages and helps us quickly pinpoint where the problem
Residential Application
Retransmission Fee Information
A line item on your BTES bill may help you understand the fee we are charged by the local broadcast network affiliates of ABC, CBS, CW, FOX, NBC, and the other required affiliated networks in exchange
Rules and Regulations of BTES
APPLICATION FOR SERVICE - Each prospective Customer desiring electric, Internet, telephone and cable or any other service will enter into a contract for service with Bristol Tennessee Essential Servic
Student Night Dispatcher
ObjectivesTo operate the two-way radio system to provide for effective and accurate communication between field personnel and others.To receive and record customer calls and determine and dispatch pro
Tech Support
Telephone Support Homepage Cable Support Homepage Internet Support HomepageIF YOU HAVE IPTV and are getting an emergency alert, press the EXIT TO TV button to clear this message. The button may
Technical Support Professional - Day Shift
This position requires the employee to reside within the service area of BTES.Day Shift: 7:00 AM - 7:00 PMEducation: Computer Science, Information Systems, Information Technology or other computer-rel
Telephone
Check Voicemail Change My Phone Setting Feature Guide Telephone FAQs International RatesYou can access your phone features, check your voicemail, block specific numbers and so much more at
Telephone Information
Telephone Guide Telephone FAQs Check Voicemail
Temporarily Unavailable
Exciting improvements are coming to BTES! We’re launching a brand-new customer information system designed to make your account easier to manage.Beginning on January 6, the current BTES mobile app and
Thank you!
If you need immediate assistance, please contact us Monday - Friday, 8:30 a.m. - 5:00 p.m. at 423-968-1526.
Thank you!
Thank you for submitting your online employment application! Your application will remain active for six months.
Thank you!
Thank you for submitting your application for new service. A Customer Experience Professional will contact you within 24 hours (Monday - Friday) to complete your application process. If you need immed
TVA's Complaint Management Process
TVA provides regulatory oversight for BTES' rates and service practice policies. If you have an issue or complaint that you have not been able to resolve with BTES, TVA's Complaint Resolution Process
Vegetation Management
Vegetation management near power lines, fiber optic equipment, and underground utilities is critical for BTES to deliver safe and reliable services.While trees enhance our landscape, trees planted i
Vegetation Management: What to Expect
We are working to increase reliability by making improvements to our Vegetation Management Program. Recent growing seasons caused many areas to grow beyond what customers are able to maintain safely a
Water Heater Maintenance Program
More than 17,000 customers participate in our Water Heater Maintenance Program!And why not ... who could resist? Free installation Free delivery Free load management device Free emergency
Website Privacy Notice
Your privacy is important to BTES. This notice covers the collection, use and disclosure ofpersonal information that BTESmay collect any time you interact with BTES by visiting ourwebsite(s). Please r
Welcome to BTES
IMPORTANT INFORMATION Log Into Your Account Electric Rates Rules and Regulations Payment Options Sign Up for Fiber ServicesSUPPORT Contact Us Report an Outage Technical Support How to Read Yo
Wireless Setup Instructions
Router SetupWindows SetupLinksys SoftwareTHESE INSTRUCTIONS ARE VERY IMPORTANT TO SECURE YOUR WIRELESS NETWORKThe purpose of this procedure is to "lock" your router so other users can not access your